VMware Aria Operations for Networks (vRNI) upgrade fails with Failed to extract contents from the bundle message in the GUI

Products

• VCF Operations for Networks

Issue/Introduction

The upgrade bundle extraction fails and user is blocked to perform single offline upgrade.

1. When trying to upload the VMware Aria Operations for Networks upgrade bundle extraction fails with the error on GUI "Failed to extract contents from the bundle".
   
   
   
   
   
2. The cli.log file under /var/log on the platform would have the following similar log entries:
   
   2024-03-08 09:42:20,907.907Z INFO arkin_logging.py MainThread arkin_logging.py:54 Executing extract_upgrade_bundle.py
2024-03-08 09:42:20,907.907Z INFO arkin_logging.py MainThread arkin_logging.py:54 Running upgrade
2024-03-08 09:42:20,907.907Z INFO arkin_logging.py MainThread arkin_logging.py:54 Bundle present [/usr/share/nginx/upgradebundle/tmp/VMware-vRealize-Network-Insight.6.9.0.1673888786.upgrade.bundle] to upgrade
2024-03-08 09:42:20,907.907Z INFO arkin_logging.py MainThread arkin_logging.py:54 Verifying and unpacking bundle
2024-03-08 09:42:20,907.907Z INFO arkin_logging.py MainThread arkin_logging.py:54 ['gpg', '-o', '/usr/share/nginx/upgradebundle/tmp/VMware-vRealize-Network-Insight.6.9.0.1673888786.upgrade.tar.gz', '/usr/share/nginx/upgradebundle/tmp/VMware-vRealize-Network-Insight.6.9.0.1673888786.upgrade.bundle']
2024-03-08 09:45:40,235.235Z ERROR arkin_logging.py MainThread arkin_logging.py:82 Error decrypt and verify bundle
2024-03-08 09:45:40,241.241Z ERROR arkin_logging.py MainThread arkin_logging.py:82
2024-03-08 09:45:40,241.241Z ERROR arkin_logging.py MainThread arkin_logging.py:82 gpg: WARNING: no command supplied.  Trying to guess what you mean ...
gpg: encrypted with 2048-bit RSA key, ID 3107########55C3, created 2016-09-04
      "vRNI-App (Client side key pair for platform and proxy) <vrni####@vmware.com>"
gpg: decryption failed: No secret key
2024-03-08 09:45:40,241.241Z ERROR arkin_logging.py MainThread arkin_logging.py:82 Returning None
2024-03-08 09:45:40,241.241Z ERROR arkin_logging.py MainThread arkin_logging.py:82 Error: Bad signature in bundle or bundle tampered

Environment

VMware vRealize Network Insight 6.8
VMware vRealize Network Insight 6.9
Aria Operations for Networks 6.10.0
Aria Operations for Networks 6.11.0

Cause

The uploading of the upgrade bundle will fail because the secret-keys on the platform node do not exist or have been missed.

Resolution

Please Open Broadcom support case. For more information, see Creating and managing Broadcom support cases.