vSphere Replication plug-in does not appear on the WebClient post reinstallation

Products

• VMware Live Recovery
• VMware vSphere ESXi

Issue/Introduction

When redeploying vCenter Server and/or reinstalling vSphere Replication Server to vCenter Server, it fails to load the respective plug-ins on the WebClient.

 

Symptoms:

After successfully registering the vSphere Replication server to vCenter Server, you experience these symptoms:

• You are unable to see the plug-in on the WebClient plug-in.
• Package gets downloaded:
  [INFO ] session-init-pool-14283 70007003 100047 200013 com.vmware.vise.vim.commons.i18n.CatalogManager Finished downloading /var/lib/vmware/vsphere-client/catalog//VirtualCenter/5.5.0/en/com.vmware.vcHms/extension_f22bcce18aa12b62e8d8f98ecafe18a9.vmsg from https://vcenter_sever:443
   
• You are unable to install the package:
   
  [ERROR] vc-service-pool-14 70000032 100003 200001 com.vmware.vise.vim.extension.VcExtensionManager Package com.vmware.vcHms was not installed!

Environment

VMware vSphere Replication 5.5.x
VMware vSphere Replication 6.0.x
VMware vSphere Replication 5.8.x

Resolution

To re-register vSphere Replication Appliance to vCenter Server:

 

Note: Validate these before re-registering the service:

• NTP (System Time synchronization)
• DNS records and shortnames
• Also, ensure you populate the VC/Lookup service address along with the FQDN on the VR server's /etc/hosts.

1. Stop the vSphere Web Client services on vCenter Server.
2. Remove all the references to the vcHMS plug-ins and the relevant packages.
3. If its vCenter Server for Windows, navigate to C:\ProgramData\VMware\vCenterServer\cfg\vsphere-client\vc-packages\vsphere-client-serenity\ for 6.x or C:\ProgramData\VMware\vSphere Web Client\vc-packages\vsphere-client-serenity for 5.x and remove all com.vmware.vcHms XXXX folders and their contents.
   
   If you are using vCenter Server Appliance, run these commands:
   
   rm -rf /usr/lib/vmware-vpx/extensions/com.vmware.vcHms*
   rm -rf /var/lib/vmware/vsphere-client/vc-packages/vsphere-client-serenity/com.vmware.vcHms*
   rm -rf /var/lib/vmware/vsphere-client/catalog/VirtualCenter/5.5.0/en/com.vmware.vcHms**
4. Start the vSphere Web Client services on vCenter Server.
5. Restart the VR server and re-register vSphere Replication Appliance to vCenter Server.
   
   For more information, see the Register the vSphere Replication Appliance with vCenter Single Sign-On section in the VMware vSphere Replication Administration Guide.

Additional Information

For information to re-register vSphere Replication to vCenter Server, see the Register the vSphere Replication Appliance with vCenter Single Sign-On section in the VMware vSphere Replication Administration Guide.

 

 

 

For more information, see the vSphere Replication 5.8 Documentation Center.

中文简体：重新安装后，WebClient 上不显示 vSphere Replication 插件

Impact/Risks:
We may temporarily need to stop the WebClient services until the plug-in instances are removed and reloaded. If needed you may take a snapshot of vCenter Server or the machine where the WebClient installed.