VxRail upgrade task in SDDC Manager displays incorrect status

Products

• VMware Cloud Foundation

Issue/Introduction

Symptoms:

• The VxRail upgrade task status in SDDC Manager is displayed as running even after the upgrade is complete.
• In the database, the LCM task status will show as TIMEDOUT while the vxrail system.operation_status table shows the task as COMPLETED. This is caused by LCM getting into an indefinite wait and blocked from polling the updated vxrail status.

Environment

VMware Cloud Foundation 3.0.x
VMware Cloud Foundation 4.x
VMware Cloud Foundation 3.10.x

Cause

There is a short window during the migration of the vxmanager vm where it is inaccessible. If the lcm task running at the time calls to retrieve the status, the call can get caught in an indefinite wait and eventually times out as the status never gets polled again.

Resolution

This issue is resolved in VMware Cloud Foundation 4.4, available at VMware Downloads.

Workaround:
To work around the issue: restart the LCM service:

1. Using SSH, log in to the SDDC Manager VM with the following credentials:

User name: vcf
Password: use the password specified in the deployment parameter workbook.
 

2. Enter su to switch to the root user.
3. Run the following command:

systemctl restart lcm 

Task status is synchronized after approximately 10 minutes.