vCenter Update manager is unavailable after upgrading to vCenter Server Appliance 6.5
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vCenter Update manager is unavailable after upgrading to vCenter Server Appliance 6.5


Article ID: 322201


Updated On:


VMware vCenter Server


  • vCenter Update Manager 6.5 is unavailable
  • You see error similar to:
ERROR interface com.vmware.vim.binding.integrity.VcIntegrity is not visible from class loader
  • In the vSphere-Client.virgo.log file, you see entries similar to:
    [ERROR] data-service-pool-795 70004032 100907 200826 com.vmware.vum.aspects.LoggingAspect Exception caught in class 'com.vmware.vum.dataservice.impl.CompliancePropertyProviderAdapterImpl', line 533 java.lang.IllegalArgumentException: interface is not visible from class loader
    at java.lang.reflect.Proxy$ProxyClassFactory.apply(
    at java.lang.reflect.Proxy$ProxyClassFactory.apply(
    at java.lang.reflect.WeakCache$Factory.get(
    at java.lang.reflect.WeakCache.get(
    at java.lang.reflect.Proxy.getProxyClass0(
    at java.lang.reflect.Proxy.newProxyInstance(
    at com.vmware.vim.vmomi.client.common.impl.ManagedObjectFactoryImpl.createManagedObject(
    at com.vmware.vim.vmomi.client.http.impl.HttpClient.createStub(
    at com.vmware.vum.client.adapters.updatemanager.impl.UpdateManagerServiceImpl.login(
    at com.vmware.vum.client.adapters.updatemanager.impl.UpdateManagerServiceInstantiator.instantiate(
    at com.vmware.vum.client.adapters.updatemanager.impl.UpdateManagerServiceProviderImpl.createVumService(
    at com.vmware.vum.client.adapters.updatemanager.impl.UpdateManagerServiceProviderImpl.getService(
    at sun.reflect.GeneratedMethodAccessor823.invoke(Unknown Source)


VMware vCenter Server Appliance 6.5.x


To resolve this issue:
1. Ensure that required time-zone is configured for VCSA through VAMI page.
2. Reset the serenity database on the vCenter using the steps below:
Note: Take a snapshot of the vCenter before reset.
(a) Login to the appliance using SSH.
(b) Run this command to stop the vSphere Web Client service
    # service-control --stop vsphere-client
(c) Run this command when logged in as root through a console shell or SSH session:
    # rm -rf /storage/vsphere-client/SerenityDB/serenity/*
 (d) Run this command to start the web client service
    # service-control --start vsphere-client