vCenter UI Installer is getting stick in stage 1 with 0 percent in state "Initializing" on Linux or windows systems
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vCenter UI Installer is getting stick in stage 1 with 0 percent in state "Initializing" on Linux or windows systems

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Article ID: 322135

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Updated On:

Products

VMware vCenter Server VMware vCenter Server 8.0

Issue/Introduction

  • When running the vCenter UI installer on a Linux or Windows system to upgrade or install vCenter Server Appliance 8.0.x or 9.0.x, the process hangs during Stage 1: Deploy vCenter Server.
  • The installer remains stuck at “Initializing...” with 0% progress, and does not advance for an extended period.

 

 

Environment

VMware vCenter Server 8.0.x
VMware vCenter Server 9.0.x

Cause

  • For Linux machine: This has been seen as a result of a permission issue. If the Linux client was used by a different user for earlier vCenter upgrades (or unsuccessful attempts), there can be a folder /tmp/VCSAUIInstaller left over from the earlier.

  • If the installer was run by a different user during the current attempt, it can fail to delete the old folder due to a lack of permissions, thus remaining unable to proceed with the upgrade.

  • For Windows machine: Installer was not run with administrator rights 

Resolution

For Linux systems:

  1. Cancel the upgrade installation.

  2. Navigate to the /tmp directory on the machine where the vCenter installer was launched.

  3. Locate the vcsaUiInstaller folder and rename it (e.g., vcsaUiInstaller.old).

  4. Retry the upgrade process.

For Windows systems:

  • Re-run the installer as an administrator (right-click the installer and select Run as administrator).

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