vCloud Usage Meter 4.8 has collection error - "Failed to collect SPBM usage data"

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

The following notification is received in vCloud Usage Meter 4.8 web application after a vCenter Server is added for metering: "Failed to collect SPBM usage data"

Environment

VMware vCloud Usage Meter 4.x

Resolution

To resolve this issue, increase the connection timeout values.

 

Procedure

• Take a snapshot of the Usage Meter appliance in vSphere.
• Log in as root to Usage Meter 4.8 and enable SSH:

service sshd start

• SSH connect to the appliance as usagemeter: 

ssh usagemeter@<um-ip-address>

• Take a backup copy of collection.yml.

cp /opt/vmware/cloudusagemetering/platform/conf/schedule-executions/collection.yml /opt/vmware/cloudusagemetering/platform/conf/schedule-executions/collection-backup.yml

• Edit the config file using the vi editor. Press i to switch to interactive mode.

vi /opt/vmware/cloudusagemetering/platform/conf/schedule-executions/collection.yml

• Set the connection timeout to 900000 (15 min):

=> vcReceiveTimeoutMillis="900000"

=> sbpmConnectionTimeoutMillis="900000"

=> sbpmConnectionTimeoutMillis="900000"

• Save the file by pressing ESC and then entering:

:wq!

• Take a backup copy of command.yml.

cp /opt/vmware/cloudusagemetering/platform/conf/schedule-executions/command.yml /opt/vmware/cloudusagemetering/platform/conf/schedule-executions/command-backup.yml

• Edit the config file using the vi editor. Press i to switch to interactive mode.

vi /opt/vmware/cloudusagemetering/platform/conf/schedule-executions/command.yml

• Replace the values of the below fields:

-Dsun.net.client.defaultConnectTimeout=600000

-Dsun.net.client.defaultReadTimeout=900000

• Save the file by pressing ESC and then entering:

:wq!

• Restart the appliance as root.

su -

reboot