SRM collection fails if an SRM Protection Group has a VM in deleted status
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SRM collection fails if an SRM Protection Group has a VM in deleted status


Article ID: 322095


Updated On:


VMware Aria Suite


The Usage Meter web application shows status for an added vCenter Server that its SRM collection has failed.
In SRM, one of its Protected Groups has a protected VM that is deleted, and this group shows a configuration error state when checked in SRM.

The Usage Meter appliance vccol_main.log shows the following error:
ERROR | ter collector thread | | vCenter collector | SRM stage raised exception SRM collection failed on server 30 failed due to Collection error: Unknown Failure Client received SOAP Fault from server: The object 'vim.VirtualMachine:vm-<UUID_1>' has already been deleted or has not been completely created Please see the server log to find more detail regarding the exact cause of the failure. :: https://<HOSTNAME>:443/drserver/vcdr/extapi/sdk


VMware vCloud Usage Meter 4.x


When a protected VM is removed from the vCenter inventory without removing its protection in SRM, Usage Meter throws a failed collection error after querying the SRM Protection Group. This results in partial SRM collection. This is expected behavior, and this scenario is resolved in Usage Meter 4.4.




To fix the SRM partial collection:
  1. In SRM, do one of the following:
  • Remove the affected VM from the Protection Group. Follow the steps here.
  • Remove the protection of the VM. Follow the steps described here.
  1. Ensure all Protection Groups have OK status.