"An unexpected error has occurred" when access Lifecycle Manager

Products

• VMware vCenter Server

Issue/Introduction

• The vCenter Server is in Enhanced Linked Mode.
• The below messages happen when access Lifecycle Manager in UI:

An unexpected error has occurred.
You have no privileges to view this object or it does not exist.

• Other vCenter Servers in ELM may not have this kind of issue when access Lifecycle Manager.

/var/log/vmware/vsphere-ui/logs/catalina.****-**-**.log
12-Mar-2024 03:19:08.885 SEVERE [http-nio-127.0.0.1-5090-exec-17] com.vmware.vum.client.exceptions.GlobalExceptionHandler.logException java.lang.RuntimeException: Error while processing serviceId=com.vmware.esx.settings.capabilities, operationId=get
....
Caused by: java.lang.IllegalArgumentException: There is no ApiProvider found for nodeUuid:56#####7-####-####-####-a########299
        at com.vmware.vcenter.dsgw.vapi.client.NodeUuidFederationApiProvider.getApiProviderByNodeUuid(NodeUuidFederationApiProvider.java:155)

Environment

VMware vCenter Server 7.0.x
VMware vCenter Server 8.0.x

Cause

vCenter Server does not have the API provider registration in Lookupservice of other vCenter Server. That causes NodeUuidFederationApiProvider of this vCenter Server cannot find that API.

Resolution

Please open a case with Broadcom Support. For more information, see Creating and managing Broadcom support cases