LAN Ports on Edge 520/540 not coming up after upgrade to 5.2.x version
Article ID: 321962
Updated On:
Products
Issue/Introduction
For an enterprise site deployed with an Edge model 520 or 540, client users connected to the Edge through LAN ports may experience a total loss of connectivity when upgraded from older releases to 5.2 releases. Rebooting the Edge 520/540 does not recover the issue nor does downgrading the Edge to an older software version
Lights in the LAN ports might not blink when an ethernet cable is connected but in this case this is not a hardware issue
Note the Edge will usually be online in the Orchestrator since this behavior does not affect WAN interfaces
Environment
VMware SD-WAN by VeloCloud
Cause
This issue is caused by known defect 125647. When the Edge's console is deactivated in the Edge Security > Console Access settings on the Firewall configuration page of the Orchestrator (which is the default configuration for any Edge), the driver that manages the LAN1 through LAN8 ports of the Edge 520 or 540 does not configure itself properly, leading to those ports not being created at all.
Resolution
Upgrade to versions below or later:
Workaround:
On an Edge without a fix for this issue, a customer can prevent this issue from occurring and/or restore connectivity on LAN ports on an affected Edge, by navigating to Configure > Edge/Profile > Firewall > Edge Security, and under Console Access click on Enable and Save Changes.
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