Error "Unable to create deployment package" while trying to deploy a new VM and power on a VM in VMware Cloud Director
Article ID: 321901
Updated On:
Products
Issue/Introduction
- Unable to power on a Guest Customization enabled VM or VM's being deployed by a template and you see the below errors:
[ ********-****-****-****-********] Internal Server Error - java.util.concurrent.ExecutionException: com.vmware.ssdc.util.LMException: Unable to create deployment package. - com.vmware.ssdc.util.LMException: Unable to create deployment package. - Unable to create deployment package. - Failed to execute process [/opt/vmware/vcloud-director/deployPkg/deployPkg]. Standard Output: Log file creation failed. Not able to create directory: Permission denied: "/tmp/vmware-imc" Standard Error: Error : Log not started.
Environment
VMware Cloud Director 10.x
Cause
When trying to power on a VM with Guest Customization enabled in VCD, the deployPkg mentioned to generate a cab file which will contain the customization parameters that will be passed to the VM. So to do the required operations, /tmp file needs the permissions.
Resolution
- Check the permissions of /tmp directory.
- By default, the permissions of /tmp directory is: drwxrwxrwt 13 root root 320 Jul 7 07:31 tmp
If these permissions are modified—for example, by a user or a script—various operations may fail as a result.
There are 2 ways to resolve it:
- Provide full permissions to /tmp.
chmod 777 /tmp
OR
- If you have a downtime, reboot of the vCD cell will restore the default permissions of /tmp folder to drwxrwxrwt 13 root root 320 Jul 7 07:31 tmp
Procedure
- Log in to each VMware Cloud Director appliance cell as
root, either directly or via SSH. - On each cell in the cluster, gracefully shut down the VCD service using the following command:: /opt/vmware/vcloud-director/bin/cell-management-tool cell -i $(service vmware-vcd pid cell) -s
- Perform reboot on all cells: reboot
Additional Information
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