Unpacking of archive failed on file /opt/vmware/vcloud-director/data/transfer: cpio: chown

Products

• VMware Cloud Director

Issue/Introduction

Symptoms:

• Error when upgrading vCloud Director.

20/08/2019 20:42:32 [INFO] Starting Install
20/08/2019 20:42:32 [INFO] Update status: Starting Install
20/08/2019 20:42:32 [INFO] Update status: Running pre-install scripts
20/08/2019 20:42:32 [INFO] Running /opt/vmware/var/lib/vami/update/data/job/21/pre_install '9.5.0.4132' '9.5.0.4358'
Installing update from version 9.5.0.4132 to version 9.5.0.4358
20/08/2019 20:42:32 [INFO] Update status: Done pre-install scripts
20/08/2019 20:42:32 [INFO] Update status: Running installation tests
20/08/2019 20:42:32 [INFO] Running /opt/vmware/var/lib/vami/update/data/job/21/test_command
Preparing packages...
20/08/2019 20:42:32 [INFO] Update status: Done installation tests
20/08/2019 20:42:32 [INFO] Update status: Running package installation
20/08/2019 20:42:32 [INFO] Running /opt/vmware/var/lib/vami/update/data/job/21/run_command
Preparing packages...
vmware-vcloud-director-23.2019.07.08-14106990.x86_64
error: unpacking of archive failed on file /opt/vmware/vcloud-director/data/transfer: cpio: chown
 

Note:  The preceding log excerpts are only examples.  Date, time and environmental variables may vary depending on your environment.

Environment

VMware Cloud Director for Service Provider 9.x

Cause

no_root_squash setting on NFS share not enabled causing files that would otherwise have Root as the owner to be automatically updated to be owned by "Nobody" instead.

Resolution

Enable no_root_squash on NFS share.

Typically done by modifying /nfs line under /etc/exports on your NFS server to read:
/nfs [address range] (rw,sync,no_root_squash). 

Note: Check with your storage admin for details regarding your specific server.