Scheduled backup is timing out

Products

• VMware Integrated OpenStack

Issue/Introduction

• A scheduled backup is timing out
• A manual backup is not working either

Environment

7.x

Resolution

1. Verify the connection to content library of vCenter with the correct credentials first:

curl -k -i -u [email protected]:'<password>' -X POST -c cookie-jar.txt https://<vc-ip>/rest/com/vmware/cis/session

 

HTTP/1.1 200 OK
Date: Thu, 28 Oct 2021 08:35:57 GMT
Set-Cookie: vmware-api-session-id=b16b0b3b062bdade9f6752f96cdd7e43; Path=/rest; Secure; HttpOnly
Expires: Thu, 01 Jan 1970 00:00:00 GMT
Content-Type: application/json
Transfer-Encoding: chunked

curl -k -i -b cookie-jar.txt https://<vc-ip>/rest/com/vmware/content/library

 

HTTP/1.1 200 OK
Date: Thu, 28 Oct 2021 08:37:01 GMT
Content-Type: application/json
Transfer-Encoding: chunked

{"value":["9cc3438d-2646-48c8-ac9f-67e1100b9dd5","22947c26-4806-4904-a0b4-a2570e7256f0","6d48792c-4d25-4afd-ab5e-504b54e6e2df"]}
 

Note:  If this step doesn't work, connection to vCenter and/or Content Library needs to be fixed before continuing.

2. Restart rnb-controller pod

osctl get pod | grep rnb
osdel pod <pod from above>

Note:  The pod will be deleted and recreated by kubernetes.  Please wait for it to be recreated.

3. Check if manual backup works.
4. If manual backup still doesn't work, restart calico pod under kube-system

kubectl get pod -n kube-system | grep calico-kube-controllers

kubectl delete pod <pod from above> -n kube-system

Note:  The pod will be deleted and recreated by kubernetes.  Please wait for it to be recreated.

5. Check if manual backup works.

If this issue persists, contact Support and note this Article ID (321767) in the problem description.