VC Plugin error "no healthy upstream"

Products

• VMware HCX
• VMware Cloud on AWS

Issue/Introduction

• HCX plugin will not load in vCenter UI
• The below error can be seen on the vCenter HCX plugin UI:
  

  no healthy upstream

  
  
  
  
  

Resolution

Confirm there is a reliable network connection between the HCX Manager and the vCenter server and authentication between the 2 is successful

• If ping is allowed, a continuous ping from the CLI between the 2 appliances can confirm network connectivity consistency
• If ping fails or is not consistent, furtther troubleshooting on the physical infrastructure may be required
• If authentication is failing for the vCenter server, check the HCX Manager 443 page: https://<HCX _Manager_IP_Address/FQDN>:9443 and confirm the vCenter pane in the Dashboard has a green dot next to it 

 

Alternatively, users are recommended to view HCX dashboard using HCX hybridity Standalone (443) UI and continue with the operations.

 

If you believe you have encountered this issue, please open a support case with Broadcom Support and refer to this KB article. Also provide your Org ID and SDDC ID if applicable.

For more information, see Creating and managing Broadcom support cases.

Additional Information

Refer to Unable to view dashboard via plugin when logging to vCenter 8.0

Impact/Risks:

• This is applicable to HCX  with vCenter 8.0.0 for a greenfield deployment.
• No impact in any HCX workflows and functionality.