Getting error message when using update function in VCSA management 7.0 U2
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Getting error message when using update function in VCSA management 7.0 U2

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Article ID: 321525

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Updated On:

Products

VMware vCenter Server

Issue/Introduction

Symptoms:
Getting the following message when trying to use the update function in the VCSA management interface.

Error in method invocation ({'id': 'com.vmware.appliance.update.manifest_verification_failed', 'default_message': 'Manifest verification failed', 'args': []}, 'Verification Failure\n', '')



Environment

VMware vCenter Server 7.0.x

Resolution


In order to resolve the issue perform the following:

  1. Login to the appliance using ssh
  2. Take a backup copy for the file "/etc/applmgmt/appliance/software_update_state.conf" to a different location
  3. Stop the applmgmt service by running command: service-control --stop applmgmt
  4. Remove the "software_update_state.conf"
  5. To remove the file use the following command without the quotes  - "rm -rf /etc/applmgmt/appliance/software_update_state.conf"
  6. Start the applmgmt service using command: service-control --start applmgmt
  7. Login to the VAMI to validate the access



Additional Information

Impact/Risks:
  • Cannot check for updates using VCSA management interface.