Getting error message when using update function in VCSA management 7.0 U2

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:
Getting the following message when trying to use the update function in the VCSA management interface.

Error in method invocation ({'id': 'com.vmware.appliance.update.manifest_verification_failed', 'default_message': 'Manifest verification failed', 'args': []}, 'Verification Failure\n', '')

Environment

VMware vCenter Server 7.0.x

Resolution

In order to resolve the issue perform the following:

1. Login to the appliance using ssh
2. Take a backup copy for the file "/etc/applmgmt/appliance/software_update_state.conf" to a different location
3. Stop the applmgmt service by running command: service-control --stop applmgmt
4. Remove the "software_update_state.conf"
5. To remove the file use the following command without the quotes  - "rm -rf /etc/applmgmt/appliance/software_update_state.conf"
6. Start the applmgmt service using command: service-control --start applmgmt
7. Login to the VAMI to validate the access

Additional Information

Impact/Risks:

• Cannot check for updates using VCSA management interface.