IP Customization fails on Windows VMs no matter the VMware tools version

Products

• VMware Live Recovery

Issue/Introduction

Symptoms:

• IP Customization fails on Windows VMs during failover.
• History report contains entries similar to:
  
  IP settings may have been partially applied. Cannot complete customization, possibly due to a scripting runtime error or invalid script parameters (Error code: 1).
   
• SRM logs contains entries similar to:
  
  --> "Starting IP customization on Windows ..." ^M
  --> Microsoft (R) Windows Script Host Version 5.812^M
  --> Copyright (C) Microsoft Corporation. All rights reserved.^M
  --> ^M
  --> Input Error: There is no script engine for file extension ".vbs".^M
  --> Exit code: 1 ^M

Environment

VMware vCenter Site Recovery Manager 6.0.x
VMware vCenter Site Recovery Manager 6.5.x
VMware vCenter Site Recovery Manager 8.x

Cause

This issue occurs because the extension .vbs is not associated with Microsoft Windows Script Host.

Resolution

To resolve this issue, check to see what file extension .vbs is associated with.

For example:

• For Windows 10, navigate to Settings > Apps > Default apps > Choose default apps by file type.
• For Windows 7, navigate to Control Panel > Default Programs > "Associate a file type or protocol with a specific program".
• For Windows 2012R2, navigate to Control Panel > Programs > Default Program > Set Associations.

If it is not the Microsoft Windows Script Host, change it back.

Additional Information

SR 18796534405