Universal Objects fail to synchronize with Secondary NSX-Manager
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Universal Objects fail to synchronize with Secondary NSX-Manager

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Article ID: 321350

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Updated On:

Products

VMware NSX for vSphere

Issue/Introduction

Universal synchronization Services get stuck indefinitely and Universal Objects (Transport zone, UDLR, ULS & segments) fail to synchronize with Secondary NSX-Manager.
Universal synchronization Services is in a stuck state.

Following logs are observed on NSX manager

On replicator logs

2017-03-11 03:39:00.000 GMT-00:00  INFO fullSyncScheduler-1 FullSyncManagerImpl:87 - Setting sync required event
2017-03-11 03:39:30.000 GMT-00:00  INFO fullSyncScheduler-1 FullSyncManagerImpl:89 - Full sync event is already present. Not adding the event.
2017-03-11 03:40:00.000 GMT-00:00  INFO fullSyncScheduler-1 FullSyncManagerImpl:89 - Full sync event is already present. Not adding the event.
2017-03-11 03:40:30.000 GMT-00:00  INFO fullSyncScheduler-1 FullSyncManagerImpl:89 - Full sync event is already present. Not adding the event.

On management logs
 
com.vmware.vshield.vsm.vdn.nvpcontroller.exceptions.NvpControllerException: core-services:837:Unable to create transport zone.
com.vmware.vshield.vsm.vdn.nvpcontroller.exceptions.NvpControllerException: core-services:837:Unable to create transport zone.
com.vmware.vshield.vsm.vdn.nvpcontroller.exceptions.NvpControllerException: core-services:837:Unable to create transport zone.
com.vmware.vshield.vsm.vdn.nvpcontroller.exceptions.NvpControllerException: core-services:837:Unable to create transport zone.
com.vmware.vshield.vsm.vdn.exceptions.XvsException: core-services:837:Unable to create transport zone.
com.vmware.vshield.vsm.vdn.exceptions.XvsException: core-services:837:Unable to create transport zone.

Environment

VMware NSX for vSphere 6.4.x
VMware NSX for vSphere 6.2.x
VMware NSX for vSphere 6.3.x

Resolution

Permanent Fix-
This issue is fixed in SNX 6.3.6 and above or NSX 6.4.1 and above.

Workaround-
1) restarted the replicator service from cli, engage VMware NSX support for this. 
2) Disconnect/Add Secondary NSX-Manager.