Unable to view URL in 'Browser View' Dashboard View when CA Performance Manager (CAPM) is configured for SSL/HTTPS

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Article ID: 32097

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Updated On:

Products

CA Infrastructure Management CA Infrastructure Management CA Performance Management - Usage and Administration CA Performance Management - Data Polling

Issue/Introduction

Configured a Dashboard with the 'Browser View' View, configured the View to display a URL but it does not show up.

Cause

This is seen when the CAPC Web UI and the URL set in the 'Browser View' View are using different security schemes, resulting in mixed content trying to be displayed in the same browser.

For example, if CAPC Web UI is configured for SSL but the URL being set in the 'Browser View' View is using non-SSL. The reverse could also be seen to cause this issue, where the 'Browser View' View is configured for SSL but the CAPC Web UI is using non-SSL.

When both are attempted to be displayed in the same browser at the same time it is known as displaying mixed content. Most browsers default to having the display of mixed content disabled and the solution is to enable it.

Environment

All supported CA Performance Management releases

Resolution

The solution for each browser available for use with CAPC are as follows.

Microsoft Internet Explorer

Enable this feature:

<Please see attached file for image>

IE

Mozilla FireFox

Disable the security.mixed_content.block_active_content configuration entries value from true to false:

<Please see attached file for image>

Mozilla Firefox image 1

Note that in FireFox after making that change you may still see this warning in the browser after doing so:

<Please see attached file for image>

Mozilla Firefox image 2

Google Chrome

When a page has insecure content, the following shield icon will appear in the address bar (Red Box). Click on it, and select "Load Anyway" or "Load unsafe script". The video or other media will load.

<Please see attached file for image>

Chrome image 1

Or alternatively:

<Please see attached file for image>

Chrome image 2

The URL in the address bar will show 

<Please see attached file for image>

Chrome image 3 to indicate that the page is not fully secure, but it will load the content.

Attachments

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