Alarm for Metrics Delivery Failure is seen in the NSX UI

Products

• VMware NSX
• VMware vDefend Firewall with Advanced Threat Prevention

Issue/Introduction

Alarm Description:

• Purpose: Indicates continuous transmission failure of metrics to NSX Application Platform (NAPP) / Security Services Platform(SSP)
• Impact: Dashboard and API will not show the metrics from these nodes
• Maintenance window required for remediation? No

Environment

VMware NSX Application Platform

vDefend Security Services Platform

Resolution

The troubleshooting steps for the "Metrics Delivery Failure" alarm differ significantly based on your deployment. Please select the platform your NSX environment is onboarded to:

• If your NSX is onboarded to NAPP: Please follow KB 441414.

• If your NSX is onboarded to SSP: Please follow KB 389600.