Can a TIM ever display zero SSL decode failure errors?

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Article ID: 32072

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Updated On:

Products

APP PERF MANAGEMENT CA Application Performance Management Agent (APM / Wily / Introscope) CUSTOMER EXPERIENCE MANAGER INTROSCOPE

Issue/Introduction

 

 

Question:  

A customer has a large amount of SSL decode failures. In their case, TIM SSL server statistics since 12 A.M. Monday show 229,624 connections with 16,672 decode failures (7%) and zero for unsupported cipher suites.  They want to know if there can be any connections with zero decode errors?

 

 

Answer: 

Given that decode failures can be caused while the packet is moving through the network, due to ssl cipher suites, dirty traffic, empty TCP packets, and other situations, 7% is not beyond a normal expectation.  It would be unexpected to ever see zero unless the network is underutilized. 

 

 

Environment

Release:
Component: CEMTIM