"Invalid credentials" error while adding a vCenter Server to vRealize Business for Cloud

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• Unable to add a vCenter Server to vRealize Business (vRB) for Cloud.
   
• Even though credentials are correct, you get an error similar to:
  
  Invalid credentials entered for the specified datasource.

 

Environment

VMware vRealize Business for Cloud Advanced 7.x
VMware vRealize Business for Cloud Standard 7.x

Cause

This error occurs when LastPass application is used with the Google Chrome browser. When a password is copied and pasted using LastPass with Google Chrome, the copied password does not work.

Resolution

To resolve this issue, use one of these options:

• Disable LastPass application and type the password manually while adding vCenter to vRB for Cloud using Google Chrome browser.
   
• Use Internet Explorer (IE) browser since IE is not affected by this LastPass issue.