Cloud Director Cell Service not starting post upgrade

Products

• VMware Cloud Director

Issue/Introduction

Symptoms:

• After upgrading Cloud Director, the vmware-vcd* services do not start
• The log file /opt/vmware/vcloud-director/logs/cell.log is empty
• Cloud Director cell status is inactive in UI
• You will see the following in the log file /opt/vmware/vcloud-director/logs/vmware-vcd-watchdog.log
  • 2020-06-08 15:24:02 | INFO  | vmware-vcd-cell running [This will log at INFO every 5 status checks while vmware-vcd-cell is running]
  • 2020-06-08 15:24:02 | WARN  | wget failed, return code: 4, will retry in 30 seconds

 

Environment

VMware Cloud Director for Service Provider 10.x
VMware Cloud Director for Service Provider 9.x

Cause

This issue occurs when Cloud Director tries to use a cached version of certain files upon service start.

Resolution

This is resolved in VMware Cloud Director 10.2 and above.

Workaround:
To workaround this issue, we need to clean up the cached files and restart the Cloud Director Service.
Please follow the below steps:

1. cd $VCLOUD_HOME/etc/
2. rm -rf org.eclipse.*
3. service vmware-vcd restart
4. Repeat this on all Cells