Error: "Permission denied" while using cell-management-tool

Products

• VMware Cloud Director
• VMware Telco Cloud Platform

Issue/Introduction

The following errors are observed when running the cell-management-tool:

• /opt/vmware/vcloud-director/logs/dbextract-tool.log (Permission denied)
• /opt/vmware/vcloud-director/logs/cell-management-tool (Permission denied)
• "call failed"

Environment

• VCD: 10.x
• TCP: 3, 4.x, 4.0.1, 5.x, 5.0. 5.0.1, 5.0.2

Cause

• This issue occurs if the permissions, owner, or both were modified on the log files.
• The cell-management-tool runs using the vcloud user, which must have access to these log files for commands to complete.

Resolution

• Open an SSH session to all Cloud Director Cells in the environment.
• Check the current permissions on the file by running the appropriate command:
  
  
  • For cell-management-tool errors: ls -lhtr /opt/vmware/vcloud-director/logs/cell-management-tool.log

  • For dbextract-tool errors: ls -lhtr /opt/vmware/vcloud-director/logs/dbextract-tool.log

• Correct the permissions to grant the vcloud user access by running the appropriate command:

  • For cell-management-tool errors: chmod 750 /opt/vmware/vcloud-director/logs/cell-management-tool.log
  • For dbextract-tool errors: chmod 750 /opt/vmware/vcloud-director/logs/dbextract-tool.log