When navigating to Administration -> User Management -> Authorize Users link, this error occurs:
Error: Exception has been thrown by the target of an invocation
If one tries to access the above functionality on the web browser on the main ITAM Server, one may also see additional information:
Server Error in '/ITAM' Application.
Access to the path 'audit' is denied.
Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.
Exception Details: System.UnauthorizedAccessException: Access to the path 'audit' is denied.
An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.
[UnauthorizedAccessException: Access to the path 'audit' is denied.]
CA.Common.Web.Services.DataBroker.Read(String PageID, String sortExpression, List`1 ReturnAttributes, List`1 KeyAttributes, String DataClassName, ReadType ReadType, Boolean IsSingleRecordEdit, Int32 StartRowIndex, Int32 MaximumRows, String BoundControlID, OOCriteria Criteria, String ParentClassName, Boolean IsMultiSelectSearch, QueryTop Top, ForeignKeyTenantDetail foreignKeyTenantDetail, String skipChildClassPath) +3716
CA IT Asset Manager 12.9, any patch level and higher
Update the CA IT Asset Manager WEB server eiam.config file to point to the full path name of the eiam.log4net.config file:
Update the CA IT Asset Manager APPLICATION server eiam.config file to point to the full path name of the eiam.log4net.config file.
If the steps above do not resolve the problem, then follow the extra step below:
Edit the registry to grant permissions for the Network service account to create a custom event log