[VMC] Request to upgrade SDDC or reschedule/postpone a pending upgrade

Products

• VMware Cloud on AWS

Issue/Introduction

• The SDDC needs to be upgraded due to a compatibility issue or an update to correct an ongoing issue. 
• A pending SDDC upgrade needs to be rescheduled or postponed due to production impact or maintenance window. 

Environment

VMware Cloud on AWS

Resolution

• To request an SDDC to be upgraded, or to request a pending upgrade be rescheduled or postponed, work with the organization's account team to schedule the upgrade. 
• If the organization does not have a representative, open a ticket with the VMC on AWS Global Support team. Include the following information:
  • Organization ID
  • SDDC ID
  • Current version
  • Business justification (these can include compatibility reasons, implemented fixes, keeping linked SDDCs at the same versions, etc.)
  • Date and time of the requested update (The VMC team recommends requesting at least two weeks for the upgrade date and time)

Note: VMC on AWS SDDC upgrade schedules can be requested by submitting an "Upgrade Schedule Request" through the VMware Cloud Console. 

Additional Information

• SDDC Upgrades and Maintenance
• Supported SDDC Versions