[VMC on AWS] Request to postpone/reschedule the SDDC upgrade or maintenance
Article ID: 320329
Updated On:
Products
VMware Cloud on AWS
Issue/Introduction
Getting SDDC upgrade/maintenance window rescheduled due to business/production related reasons.
Resolution
Please refer SDDC Upgrade and Maintenance Document for viewing and scheduling upgrades
For requests regarding SDDC upgrades/maintenance reschedule customers need to reach out to your TAM/VMware Representative who can file an internal request with the upgrade team to have it rescheduled on the basis of business reasons.
In case there is no TAM assigned to the organization then file a Support Request with GSS for VMware Cloud on AWS support to have upgrade/maintenance reschedule/postpone request fulfilled.
For requests regarding SDDC upgrades/maintenance reschedule customers need to reach out to your TAM/VMware Representative who can file an internal request with the upgrade team to have it rescheduled on the basis of business reasons.
In case there is no TAM assigned to the organization then file a Support Request with GSS for VMware Cloud on AWS support to have upgrade/maintenance reschedule/postpone request fulfilled.
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