VCHA Health greyed out due to broken File replication

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:

In VCHA logs, you will see a message similar to:

Health of replication providers: DB(healthy:true), File(healthy:false)

Cause

SSHD service may have shut down on the Passive node in the VCHA cluster

Resolution

Currently, there is no resolution.

Workaround:
To work around this issue:
 

1. Login as Root to Passive VM through Remote Console.
2. Run as Bash shell:

<Command> shell

3. Run the command to restart the SSHD service:

root@Active_Vcha systemctl restart sshd

4. Go to Active VM bash shell and retry SSH.
5. Check VCHA logs on the Active VM(File sync should be restored)

Note: Sync will take 20-30mins to complete.

6. Repeat the steps above for the witness node and verify SSH from Active to Witness works.
7. Login to UI and wait till VCHA goes Green.

Note: Sync will take 30 Mins or more.