SDDC Manager 4x upgrade fails on "PERSONALITY_UPLOAD_NOT_FOUND"

Products

• VMware Cloud Foundation

Issue/Introduction

Symptoms:
logging found in lcm-debug.log:

2021-11-01T01:44:23.284+0000 ERROR [vcf_lcm,e1cc10867f700b4f,8575] [c.v.e.s.l.f.p.ExportedPersonalityParser,http-nio-127.0.0.1-7400-exec-2] LCM Personality json file is not found in the provided personality dir:/nfs/vmware/vcf/nfs-mount/personalities/369c0cf2-afee-4212-9feb-fe0c04dce7be. Only one json file is expected in the directory.
2021-11-01T01:44:23.284+0000 ERROR [vcf_lcm,e1cc10867f700b4f,8575] [c.v.v.l.r.a.c.i.InternalTaskAssemblers,http-nio-127.0.0.1-7400-exec-2] Error occurred assigning task name for the task id: 813511c5-e7af-4e14-acf2-5722280c6039
com.vmware.evo.sddc.lcm.model.error.LcmException: Invalid directory provided /nfs/vmware/vcf/nfs-mount/personalities/369c0cf2-afee-4212-9feb-fe0c04dce7be

lcm.log:

2021-11-01T01:44:23.284+0000 ERROR [vcf_lcm,e1cc10867f700b4f,8575] [c.v.e.s.l.f.p.ExportedPersonalityParser,http-nio-127.0.0.1-7400-exec-2] Personality directory:/nfs/vmware/vcf/nfs-mount/personalities/369c0cf2-afee-4212-9feb-fe0c04dce7be doesn't exist and hence populating hardware and additional metadata failed

Environment

VMware Cloud Foundation 4.x

Resolution

Use the personalities API to identify and delete the problematic ID - Personalities APIs | VMware Cloud Foundation API

Alternatively, contact Broadcom GS for assistance in deleting personality from SDDC Manager database.