Unable to launch Global console crashes

Products

• VMware Smart Assurance

Issue/Introduction

To notify users about a known issue on Smarts SAM Global Console.

SAM Global console/Thick client version 10.x crashes during launch on Windows running Windows OS version 10/11 for users with the Intel 11th Gen CPU and a few other CPU configurations.

Console will crash on startup with error: 

(The application was unable to start correctly (0Xc0000142)

The following error is observed in the Windows Event Viewer:

Faulting application: sm_qui.exe
Faulting module name: sm_sms.dll

Environment

10.x Smarts

Cause

The issue has been noted on several different CPUs such as the Intel 11th Gen CPU on Windows 10, Intel Xeon Gold 6338N on Windows Server 2016 Standard and Windows 2016 server with Intel Ice Like Generation.

Resolution

This issue of the SAM Console crashing on Windows 10/11 has been resolved in the Windows SAM Console 10.1.9 (thick client).

Console 10.1.9 is tested internally specifically on Windows with below configuration:

Processor - 11th Gen Intel(R) Core(TM) i7-1185G7

Version 10.1.9 works on Windows 10/11 since it is built with latest supporting compilers from Visual Studio 2022 which also includes third party upgrades like ICU4j, ICU4c, Java and Spring Framework.

If the 10.1.9 of the Console does not resolve the issue it is recommended use Smarts-DM 2.4 console.

Additional Information

All the support for SAM Console Windows on 11th gen processor is done in Smarts-DM 2.4 with respect to third-party upgrades and build machine upgrade. Recommended to upgrade to Smarts-DM 2.4.