Reset the upgrade status of Aria Operations

Products

• VMware Aria Suite

Issue/Introduction

One or more of the following symptoms may apply:

• The upgrade fails on step 4 or 5 of 9.
• The apply_adapter_post_script_stderr.log file on one or more nodes contains errors similar to:
  
  ERROR - An unhandled exception occurred, exiting with exit code: 1,
  Type: "<type 'exceptions.KeyError'>"Value: "'b2b_info'"
  Traceback: "Trackback (most recent call last) :
  File "updateCoordinator.py", line 1949, in <module>
  main()
  File "updateCoordinator.py", line 1940, in main
  nodeInfo.run_upgrade()
  File "updateCoordinator.py", line 1631, in run_upgrade
  self.commonAdminPreUpgrade()
  File "updateCoordinator.py", line 1122, in commonAdminPreUpgrade
  b2bStateDocument[B2B_INFO_KEY][PRE_B2B_JAVA_BASE_PATH_KEY] = self.getJavaInstallDir()
  KeyError: 'b2b_info'

Environment

VMware vRealize Operations 6.x

VMware vRealize Operations 7.x

VMware vRealize Operations 8.x

VMware Aria Operations 8.x

Resolution

NOTE: If there are snapshots of the nodes taken prior to beginning the upgrade process, roll back then start the upgrade process again following the release notes for the version of Aria Operations that you want to upgrade to. If there are no snapshots, please proceed with the following steps

1. Take a snapshot of each node in the cluster as per How to take a Snapshot of VMware Aria Operations
2. Log into the Primary node as root via SSH or Console.
3. Restart the CaSA service:
   
   systemctl restart vmware-casa
   
   
4. Repeat step 2 and 3 on all other nodes in the cluster.
5. Follow the release notes for the version of Aria Operations that you want to upgrade to, and use the Force or Install the PAK file even if it is already installed option when re-applying PAK file.
6. If after following these steps you are still unable to complete the upgrade please contact Broadcom support and provide a link to this KB.