Unable to activate Workload Management

Products

• VMware vCenter Server

Issue/Introduction

Symptoms:
After entering personal information, company information, and completing the evaluation form in the Workload Management the page refreshes and leaves the form blank, rendering users unable to activate workload management.

Environment

VMware vCenter Server 8.0.x
VMware vCenter Server 7.0.x

Cause

vCenter is unable to write to the appropriate file in order to activate the evaluation. See below for a sample of the wcpsvc.log:
 

YYYY-MM-DDT|HH:MM:SS.401Z info wcp [auth/session.go:226] Got session for [email protected]
YYYY-MM-DDT|HH:MM:SS.401Z debug wcp [auth/handlers.go:160] Successfully validated session token.
YYYY-MM-DDT|HH:MM:SS.401Z debug wcp [namespace/authz.go:59] [opID=wcp-AuthzFilter] Checking privileges for username: VSPHERE.LOCAL\Administrator, groupnames: [[email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected] [email protected]], resIDs: [{PermissionFolder global-permission}], privs: [Namespaces.Manage]
2023-04-27T20:05:56.405Z info wcp [wcp/in_product_trial.go:33] [opID=644816e0] API called to set in-product trial.
2023-04-27T20:05:56.405Z error wcp [inproducttrial/in_product_trial.go:97] [opID=644816e0] Failed to write the configuration file; file: /etc/vmware/wcp/inProductTrial.yaml, err: open /etc/vmware/wcp/inProductTrial.yaml: permission denied

Resolution

Root access to the vCenter appliance is required to resolve this issue:

1. SSH to vCenter server as root
2. Change the permissions of the /etc/vmware/wcp/inProductTrial.yaml to allow read/write access for all users and groups
   1. chmod 666 /etc/vmware/wcp/inProductTrial.yaml
3. Close the SSH connection to vCenter
4. Retry the Workload Management wizard

Additional Information

Impact/Risks:
This will prevent enablement of Workload Management