SRM login to remote site failes with error: Failed trying to retrieve token: ns0:RequestFailed
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SRM login to remote site failes with error: Failed trying to retrieve token: ns0:RequestFailed

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Article ID: 319353

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Updated On:

Products

VMware Live Recovery

Issue/Introduction

Symptoms:
When logging in to SRM from Site Recovery -> Sites-> vCenter Server name, you see error:

Failed trying to retrieve token: ns0:RequestFailed: EndTime: Tue Oct 30 08:44:43 UTC 2018 is not after startTime: Tue Nov 06 18:00:16 UTC 2018

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Environment

VMware Site Recovery Manager 6.x
VMware vCenter Site Recovery Manager 8.x

Resolution

  • Check the time skew between Platform services controller, vCenter Server and Siter Recovery manager machines
  • Correct the time by syncing the time to a NTP server


Workaround:
For version 8.X: For version 6.X:
  • To work around this issue, r​​​​​​estart vsphere-client with the following command:
    • service-control --stop vsphere-client
    • service-control --start vsphere-client


Additional Information

Synchronize the Time in the vCenter Server Appliance with an NTP Server  - 

https://docs.vmware.com/en/VMware-vSphere/6.5/com.vmware.vsphere.vcsa.doc/GUID-A43F56F8-A89F-4AEC-AB4A-70410004242E.html