SRM login to remote site failes with error: Failed trying to retrieve token: ns0:RequestFailed
search cancel

SRM login to remote site failes with error: Failed trying to retrieve token: ns0:RequestFailed

book

Article ID: 319353

calendar_today

Updated On:

Products

VMware Live Recovery

Issue/Introduction

Symptoms:


When logging in to SRM from Site Recovery -> Sites-> vCenter Server name, you see error:

Failed trying to retrieve token: ns0:RequestFailed: EndTime: Tue Oct 30 08:44:43 UTC 2018 is not after startTime: Tue Nov 06 18:00:16 UTC 2018

Note: The preceding log excerpts are only examples. Date, time, and environmental variables may vary depending on your environment.

Environment

Site Recovery Manager (All versions)
VMware Live Site Recovery 9.x

Resolution

  • Check the time skew between Platform services controller, vCenter Server and Siter Recovery manager machines
  • Correct the time by syncing the time to a NTP server


Workaround:
For version 8.X: For version 6.X:
  • To work around this issue, r​​​​​​estart vsphere-client with the following command:
    • service-control --stop vsphere-client
    • service-control --start vsphere-client


Additional Information