VMware Carbon Black Workload Trial Support and Resource Information
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VMware Carbon Black Workload Trial Support and Resource Information

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Article ID: 319001

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Updated On: 04-29-2025

Products

VMware vSphere ESXi

Issue/Introduction

This article intends to provide an overview of the resources, technical requirements, and support information available specific to the VMware Carbon Black Workload Trial.

Key trial dates are as follows:

  • Sign up start date: June 22, 2022
  • Sign up deadline: December 22, 2022
  • Trial active for 90 days

Technical Requirements:

  • vSphere 6.5 or higher
  • VCenter 6.7 or higher
  • VM Tools 11.2
  • Public internet access to the Carbon Black Cloud

Additional information can be found on the Workload Essentials Trial FAQs and Eligibility Restrictions page. Please continue to use the FAQ page to view the latest information about the trial.

Environment

VMware vSphere 7.0.x
VMware vSphere 6.5.x
VMware vSphere 6.7.x

Resolution

  • In order to provide the best support experience possible, please review the visual below to help direct where to initiate a Support Request or Case. Examples are provided to help guide you to the correct team. 



Should you require assistance, we are here to assist you during the trial period. Based on the examples above, use one of the following:

  • To log a support case with Carbon Black Support, please go through the User Exchange Community
  • How to file a Support Request in Customer Connect   
    • When creating a Support Request please enter the following in the Issue Description: "VMware Carbon Black Workload Trial"
Example:
 
 

Additional Information