VUM "Check Status" option for a Windows 2019 VM under "Update" tab fails with error "The guest OS Microsoft Windows Server 2019 (64-bit) is not supported"

Products

• VMware vCenter Server

Issue/Introduction

• In vSphere 6.7 and 7.0 environment, "Check Status" option for a Windows 2019 VM under "Update" tab fails. with error "The guest OS Microsoft Windows Server 2019 (64-bit) is not supported."  Action (SCAN) skipped for VM: Win2019
• Log entries in vmware-vum-server-log4cpp.log appear, similar to:

[yyyy-mm-dd ##:##:##:### 'VciScanTask.ScanTask{83}' 139959128393472 INFO] [vciTaskBase, 1356] VciTask { id: ScanTask{83}, type: com.vmware.vcIntegrity.ScanTask }: Setting VC task state to: running

[yyyy-mm-dd ##:##:##:### 'VciScanTask.ScanTask{83}' 139958556395264 INFO] [vciTaskBase, 571] Task started...

[yyyy-mm-dd ##:##:##:### 'entityLocker' 139958556395264 INFO] [entityLocker, 78] Entities to be locked: 1, entities actually locked: 1

[yyyy-mm-dd ##:##:##:### 'SessionMgr' 139958556395264 WARN] [sessionMgr, 96] Cannot get activation or session. Returning server locale

[yyyy-mm-dd ##:##:##:### 'vmOpsUtils' 139958556395264 ERROR] [vmOpsUtils, 550] Action (SCAN) skipped for VM: Phone - DVS. The guest OS Microsoft Windows Server 2019 (64-bit) is not supported

[yyyy-mm-dd ##:##:##:### 'VciScanTask.ScanTask{83}' 139958556395264 ERROR] [vciTaskBase, 589] Task execution has failed: Fault cause: vmodl.fault.NotSupported

Environment

VMware vCenter Server Appliance 6.7.x
VMware vCenter Server 7.0.x

Resolution

This issue is resolved in vCenter Server 6.7 U3j (P03) and and vCenter Server 7.0 U1.

However if using vCenter 6.7, it's strongly advised to update to the latest vCenter 6.7 release. If using vCenter Server 7.0, it's advised to update to the latest vCenter 7.0 release. Please find the vCenter Server download packages by doing the following:

1. Login to the Broadcom Support Portal
2. Select "My Downloads"
3. Select "VMware vCenter Server"
4. Select the major version, i.e.
   "VMware vCenter Server 7.x"
5. Select the most recent release, such as, "7.0U3p"

Additional Information

Impact/Risks:
Will not be able to scan and upgrade vmtools for Win 2019 VMs