Cannot download bundles after upgrading SDDC manager to 4.5.x: Download option grayed out

Products

• VMware Cloud Foundation

Issue/Introduction

Reconfigure proxy and connect to VMware Depot to download bundles

Symptoms:

• LCM Bundle Management section displays "Depot Status not initialized yet"

• All the services are healthy when checked using /opt/vmware/sddc-support/sos --services-health
• Future upgrade bundles DOWNLOAD NOW option will be grayed out
• When clicked on download bundle, bundle gets stuck at Schedule Now option
• Proxy Settings are missing in the UI after upgrading to VCF 4.5.x
• Check /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties proxy details will be present

lcm.depot.adapter.proxyEnabled=true
lcm.depot.adapter.proxyHost=proxy IP address
lcm.depot.adapter.proxyPort=proxy port

• The lcm-app file will have proxy details but Proxy Settings on SDDC Manager UI will be empty

Environment

Vmware Cloud Foundation 4.5.1
Vmware Cloud Foundation 4.5

Cause

• Proxy Settings from previous SDDC manager version are not persisted in LCM configuration after upgrade to 4.5.x
• Proxy Settings in 4.5.x are moved to database and not in /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties

Note: Going forward from 4.5.x changing proxy settings in /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties and restarting LCM will not fix the issue. This is due to change in VCF 4.5. All previous versions of VCF will have the proxy settings in /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties.

Resolution

This issue is resolved in VMware Cloud Foundation 5.1.
This issue is resolved in VMware Cloud Foundation 4.5.2.

Workaround:

• Get the proxy server details from application-prod.properties file using the below command

less /opt/vmware/vcf/lcm/lcm-app/conf/application-prod.properties | grep proxy

• Configure proxy on the UI by navigating to SDDC UI -> Administration -> Proxy Settings -> Edit -> Configure Proxy
• Disconnect and reconnect the depot from SDDC UI -> Administration -> Online depot -> Edit -> Authenticate

Additional Information

The greenfield environments upgraded from 4.5 to 4.5.1 would not see this issue, Issue will be observed incase of brownfield environments upgrading from 4.2/4.3/4.5 to 4.5 or 4.5..1