vRealize Log Insight primary node UI inaccessible after applying Hotfix1
book
Article ID: 318393
calendar_today
Updated On:
Products
VMware Aria Suite
Issue/Introduction
The purpose of the article is to inform the reader of the issue, and resolve the inaccessibility of the vRealize Log Insight UI.
Symptoms:
- vRealize Log Insight UI becomes inaccessible when the hotfix is applied.
- If it is a multi-node cluster, the primary node is upgraded while the rest of the nodes are stuck in the "Upgrade in progress" state.
- While trying to access the vRealize Log Insight through the primary node's FQDN/IP, it shows the error "Page not found".
- The UI is accessible through the worker node's FQDN/IP.
- However, the vRealize Lifecycle Manager shows the status of a successful upgrade.
- The following errors are observed in the /storage/core/loginsight/var/runtime.log files:
[2022-09-27 11:07:59.331+0000] ["BucketManager-thread-1"/<IP> ERROR] [com.vmware.loginsight.daemon.notifications.AlertNotifierService] [Failed to find current leader.]
[2022-09-27 11:08:05.645+0000] ["localhost-startStop-1"/<IP> ERROR] [com.vmware.loginsight.config.VIDMAuthenticationConfig] [Failed to decrypt VMware Identity Manager OAuth Client Secret]
Environment
VMware vRealize Log Insight 8.x
Resolution
This issue is resolved in vRealize Log Insight 8.10.2 (build number 21145187).
Workaround:
To work around the issue:
- SSH to the affected Log Insight node as root
- Change to the Log Insight config directory
cd /storage/core/loginsight/config
- Take a backup of the latest config file
cp loginsight-config.xml#x loginsight-config.xml#x.orig
Note: Replace x in the above command with the highest numerical value of the files in the directory, indicating it is the latest version of the file
- Using a text editor, open the latest config file, removing the entire <auth-method value="vidm"> section as highlighted beneath
- Save and close the file.
- Restart the Log Insight service
service loginsight restart
- The UI should load after a short time
- Re-configure the vIDM Integration from Administration->Configuration->Authentication->VMware Identity Manager
Feedback
thumb_up
Yes
thumb_down
No