New upgrade cannot be started on vRA 8.5.0

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• Starting a new upgrade through vRSLCM to vRA 8.5.1/8.6.0 on a previously upgraded vRA 8.5.0 system fails at the vRealize Automation Upgrade > Patch > Internal Network step of Stage 1 about a minute or so after the launch or the upgrade times out.
• The timestamps of the files under /var/vmware/prelude/upgrade/nodes/vra-node-name are older than the time of the upgrade and match the time when the upgrade to vRA 8.5.0 was performed.

Environment

VMware vRealize Automation 8.x

Cause

The previous upgrade, while completed successfully, has not been able to delete its runtime data. New upgrades cannot be started because the system sees another upgrade still in progress. This is likely to affect some systems with long host names (FQDNs) that have been upgraded from vRA 8.4.x to vRA 8.5.0.

Resolution

This issue is resolved in vRealize Automation 8.5.1.

Workaround:

1. Take a simultaneous virtual machine snapshot, without memory, on all vRA nodes.
2. Run the following clean-up script from the vRA shell on only one node in the cluster

   base64 -d <<< "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" | sh -

3. Start a new upgrade from vRSLCM.