Summary details of Host and Cluster is not available in the Inventory

Products

• VMware vCenter Server

Issue/Introduction

This article provides the actions to get the Host and Cluster summary for vCenter available in the inventory.


Symptoms:
Host and Cluster summary for vCenter is not available in the Inventory tab of Skyline Advisor. Also, you will see different hostname for the vCenter under Collector Configuration and in the inventory tab in the Skyline Advisor i.e one is the IP of the EndPoint and the other is the FQDN. 

When you click Endpoint in the Inventory tab, you see the error: "Summary details are not available for this object." 

Environment

VMware Skyline Advisor 2.x

Cause

vCenter name under collector and Inventory is different i.e it is either configured with the IP in Skyline Collector and in the vCenter Advance Setting Configuration it is with FQDN or FQDN in the Collector Configuration and IP address in the vCenter Advance setting Configuration. At both places, it should be FQDN.

It is always recommended to configure the endpoint with the help of FQDN while configuring with Skyline Collector.

Resolution

Follow the below-mentioned steps in order to update the FQDN for the vCenter.
Update the vCenter FQDN in Advanced Settings

1. Once logged in the vCenter WebClient
2. Navigate the Configuration >> Advanced Settings
3. Search for the value "VirtualCenter.FQDN"
4. You would see the value to be updated as "10.1.xxx.xxx"
5. Update the correct value (FQDN/IP) for VirtualCenter.FQDN
6. Once updated in the next collection process you should see the vCenter name updated in Inventory.
7. After the FQDN configuration, move to the Skyline Collector Appliance and reconfigure the Endpoint using the FQDN only.

Additional Information

Impact/Risks:
Your Host and cluster summary for the vCenter in the Inventory tab of Skyline Advisor will not be visible with an error
 " Summary details are not available for this object."