ESXi Host with EMC RecoverPoint Installed may PSOD (purple screen of death) during shutdown

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• ESXi host running EMC RecoverPoint IO filter daemon may PSOD during shutdown
• VIB Name: RP-Splitter RPESX-00.5.2.2.0.0.m.128.000 EMC_Recoverpoint 
• Backtrace shows similar entries

2019-08-12T14:30:42.139Z cpu0:2097309)World: 3015: PRDA 0x418040000000 ss 0x0 ds 0xfd0 es 0xfd0 fs 0xfd0 gs 0xfd0
2019-08-12T14:30:42.139Z cpu0:2097309)World: 3017: TR 0xfd8 GDT 0x4509c4200000 (0xfe7) IDT 0x41801a965000 (0xfff)
2019-08-12T14:30:42.139Z cpu0:2097309)World: 3018: CR0 0x8001003d CR3 0x3f85000 CR4 0x10216c
2019-08-12T14:30:42.186Z cpu0:2097309)Backtrace for current CPU #0, worldID=2097309, fp=0x417fdabb9320
2019-08-12T14:30:42.186Z cpu0:2097309)0x451a44e9beb0:[0x41801a863465]FDS_CloseDevice@vmkernel#nover+0x9 stack: 0x417fdabb9320, 0x41801b73f84c, 0x4301073a5160, 0x41801b72f069, 0x43065da875b8
2019-08-12T14:30:42.186Z cpu0:2097309)0x451a44e9bed0:[0x41801b73f84b]FS3_RebootCleanup@esx#nover+0x7c stack: 0x43065da875b8, 0x41801a90e5ed, 0x0, 0x1, 0x3
2019-08-12T14:30:42.186Z cpu0:2097309)0x451a44e9bee0:[0x41801b72f068]FS3RebootHandler@esx#nover+0x5d stack: 0x0, 0x1, 0x3, 0x41801a8ed9ce, 0x43065da87070
2019-08-12T14:30:42.186Z cpu0:2097309)0x451a44e9bef0:[0x41801a90e5ec]Reboot_RunHandlers@vmkernel#nover+0x41 stack: 0x3, 0x41801a8ed9ce, 0x43065da87070, 0x31a6a222dd9, 0x43065da87570
2019-08-12T14:30:42.186Z cpu0:2097309)0x451a44e9bf10:[0x41801a8ed9cd]Init_VMKernelShutdownHelper@vmkernel#nover+0x2de stack: 0x43065da87570, 0x41801a8eb1f3, 0x43065da87088, 0x0, 0x43065da870b8
2019-08-12T14:30:42.186Z cpu0:2097309)0x451a44e9bf30:[0x41801a8eb1f2]HelperQueueFunc@vmkernel#nover+0x30f stack: 0x43065da870b8, 0x43065da870a8, 0x43065da870e0, 0x451a44ea3000, 0x43065da870b8
2019-08-12T14:30:42.186Z cpu0:2097309)0x451a44e9bfe0:[0x41801ab0e322]CpuSched_StartWorld@vmkernel#nover+0x77 stack: 0x0, 0x0, 0x0, 0x0, 0x0
2019-08-12T14:30:42.208Z cpu0:2097309)

VMware ESXi 6.7.0 [Releasebuild-13981272 x86_64]
2019-08-12T14:30:42.210Z cpu0:2097309)@BlueScreen: #PF Exception 14 in world 2097309:HELPER_MISC_ IP 0x41801a863465 addr 0x18PTEs:0x0;
2019-08-12T14:30:42.210Z cpu0:2097309)Code start: 0x41801a800000 VMK uptime: 0:00:28:52.427
2019-08-12T14:30:42.211Z cpu0:2097309)0x451a44e9beb0:[0x41801a863465]FDS_CloseDevice@vmkernel#nover+0x9 stack: 0x417fdabb9320
2019-08-12T14:30:42.211Z cpu0:2097309)0x451a44e9bed0:[0x41801b73f84b]FS3_RebootCleanup@esx#nover+0x7c stack: 0x43065da875b8
2019-08-12T14:30:42.211Z cpu0:2097309)0x451a44e9bee0:[0x41801b72f068]FS3RebootHandler@esx#nover+0x5d stack: 0x0
2019-08-12T14:30:42.212Z cpu0:2097309)0x451a44e9bef0:[0x41801a90e5ec]Reboot_RunHandlers@vmkernel#nover+0x41 stack: 0x3
2019-08-12T14:30:42.212Z cpu0:2097309)0x451a44e9bf10:[0x41801a8ed9cd]Init_VMKernelShutdownHelper@vmkernel#nover+0x2de stack: 0x43065da87570
2019-08-12T14:30:42.213Z cpu0:2097309)0x451a44e9bf30:[0x41801a8eb1f2]HelperQueueFunc@vmkernel#nover+0x30f stack: 0x43065da870b8
2019-08-12T14:30:42.213Z cpu0:2097309)0x451a44e9bfe0:[0x41801ab0e322]CpuSched_StartWorld@vmkernel#nover+0x77 stack: 0x0
2019-08-12T14:30:42.217Z cpu0:2097309)base fs=0x0 gs=0x418040000000 Kgs=0x0

Note:The preceding log excerpts are only examples.Date,time and environmental variables may vary depending on your environment.

Environment

VMware vSphere ESXi 6.7

Cause

There is a race between volume open and shutdown. The volume open is triggered by an splitterThread
splitterThread should not open volumes in the shutdown path.

Resolution

This is not a VMware issue.
For further information please contact DellEMC Recover Point .