ESXi 6.5 not populated when exporting a support bundle in the Web Client

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• While generating logs in ESXi 6.5 via the vSphere Web Client, the field 'select specific logs to export' is blank.
• Other options also shows blank like network, storage, fault tolerance, hardware etc. is blank.

Environment

VMware vSphere ESXi 6.5

Cause

This issue is caused the rhttpproxy port for /cgi-bin being modified from 8303.

Resolution

This is a known issue in vSphere 6.5. This issue is resolved in ESXi 6.5 Update 1

To resolve this issue update the /cgi-bin port in the /etc/vmware/rhttpproxy/endpoints.conf file.

1. Connect to the ESXi host with an SSH session and root credentials.
2. Edit /etc/vmware/rhttpproxy/endpoints.conf with this command:
   
   vi /etc/vmware/rhttpproxy/endpoints.conf
    
3. Look for the /cgi-bin entry and change the port to 8303.
   
   For example:
   
   /cgi-bin local 8303 redirect allow
    
4. Save and exit the file.
5. Restart rhttpproxy and hostd services.
   
   /etc/init.d/rhttpproxy restart
   /etc/init.d/hostd restart