Unable to send CTRL-ALT-DEL to a Windows VM when using ESXi 6.7.0 Update 2 (Build 13006603)

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:
Send keys CTRL-ALT-DEL does not work on Windows Guest OS for any Virtual Machine

Environment

VMware vSphere ESXi 6.7

Cause

After the upgrade of ESXi 6.7.0 Update 2 (Build 13006603) when the CTRL-ALT-DEL send to VM may not work on Firefox or Chrome.

Resolution

Update the ESXi host off of ESXi 6.7 U2 to ESXi 6.7U3 and above.

Workaround:
To address this problem use one of these workaround options:

1. CTRL + ALT + WINDOWS KEY + DEL 

2. Download the VMware remote console and then send the CTRL-ALT-DEL keys to the Virtual Machine.

3. Need to browse the vCenter either by using the Microsoft Edge or Internet Explorer

Additional Information

Impact/Risks:
Unable to log-into the Virtual Machine