NSX-v 6.4.6 doesn't load Firewall and Logical Switches

Products

• VMware NSX

Issue/Introduction

Symptoms:

• The Firewall and Logical Switches UI panels show error "No NSX Manager available. Verify current user has role assigned on NSX Manager."
• REST API calls to NSX Manager are working, though some APIs may take more time to load
• High CPU utilization is observed on the NSX manager
• NSX Manager UI slow or not responding
• NSX management service stuck on starting

Cause

The API call response sent by the vCenter NSX plug-in to NSX Manager takes longer than expected, resulting in a timeout in the UI.

Resolution

This issue is resolved in VMware NSX Data Center for vSphere 6.4.8, available at VMware Downloads . 

Workaround:

To work around this issue, open a ticket with VMware Global Support Services (GSS) and reference this KB.

Additional Information

Impact/Risks:

• The Firewall/Logical Switch page in the UI will not load or be slow to respond.
• New configuration via API calls may fail due to slow API response.