Severity | VMSA Definition | Break/fix Definition |
Critical | VMSA Critical | Findings that can cause critical data corruption, service outages, performance issues, or security vulnerabilities within your environment |
Moderate | VMSA Important and Moderate | Findings that can cause major functionality, performance, and security vulnerabilities within your environment. |
Trivial | VMSA Low | Findings that do not affect functionality or data. These items are usually an inconvenience. |
Category | Definition | |||
Compute | ESXi Management | vCenter Management | VMware Cloud Foundation | |
Network | ESXi Networking | NSX | ||
Storage | ESXi Storage | vSAN | ||
Security | ESXi Security | vCenter Security | VMSAs | |
End User Compute | Horizon | |||
Management | Aria Operations | Aria Automation | Aria Operations for Logs | Aria Suite Lifecycle |
Customer Resolution Type | Finding Type |
Change that does not require reboot | Configuration / Troubleshooting |
Change that requires reboot | Configuration / Troubleshooting |
Patch Update | Upgrade |
Version Update | Upgrade |
Re-Architecture | Configuration / Troubleshooting |
Patch Update with workaround that requires reboot | Upgrade |
Patch Update with workaround that does not require reboot | Upgrade |
Patch Update with Post-Patch change that does not require reboot | Upgrade |
Patch Update with Post-Patch change that requires reboot | Upgrade |
Risk if no Action Taken | Definition |
Potential ESXi host crash | PSOD or Host Crash |
Performance Impacting | Slow product performance |
Environmental Stability | Product stability issue |
Service Stability | Service stability issue |
Data Inconsistency | Datastore corruption |
Incorrect Reporting | Incorrect esxtop or reporting information |
Cosmetic Issue | UI issue |
Guest OS Stability | BSOD or VM crash |
BCDR Impacting | Backup or Snapshot issue |
Security Risk | VMSA or Security bug |
Infrastructure Stability | Network or Storage stability issue |
Configuration Limiting | Management of product impact |
Upgrade Blocking | Upgrade block or Upgrade bug |