Customization of Windows guests fails with the error: Customization of the guest operating system 'windows7Server64Guest' is not supported in this configuration

Products

• VMware vCenter Server
• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• Guest customization of Microsoft Windows Server 2008 R2 64-bit fails
• You see the error:
  
  Customization of the guest operating system 'windows7Server64Guest' is not supported in this configuration. Microsoft Vista (TM) and Linux guest with Logical Volume Manager are supported only for recent ESX host and VMware Tools versions. Refer to vCenter documentation for supported configurations
   
• Customization of Windows Vista or Windows 2008 fails
• You see the error:
  
  Customization of the guest operating system 'winVistaGuest' or ' winLonghornGuest' is not supported in this configuration Microsoft Vista and linux guests with logical volume manager are supported only for recent ESX host and VMware tools versions Please refer to the virtualcenter documentation for supported configuration

Environment

VMware vCenter Server
VMware vSphere ESXi 

Resolution

This issue may occur if VMware Tools is not installed on the virtual machine. If it is installed, it may be corrupt and requires a reinstall. Additionally, ensure VMware Tools is up to date.

To resolve this issue, install VMware Tools. If you are using an NFS volume, ensure that no root squash is enabled on the NFS server.

To install VMware Tools, refer article Installing and upgrading VMware Tools in vSphere

If deploying from a template, convert the template into a VM, update VMware Tools, convert the VM back into a template and deploy from template again.

Additional Information