Skyline Collector Status: ‘Partially Healthy’

Products

• VMware

Issue/Introduction

Message on Skyline Advisor: “Partially Healthy: Registered Collector is not collecting data for some configured endpoints.”

Resolution

Cause:

The Skyline Collector is not collecting data from at least one of the configured products. This issue is due to one of the following reasons:
 

1. Endpoint password has expired
2. Endpoint configuration is changed or certificate was updated
3. Required permissions are not assigned
4. Unable to communicate with the endpoint on port 443

Resolution:
 

1. Follow the steps below to check if the Endpoint password has expired, or if the configuration is changed, or the certificate was updated.
   • Login to the Skyline Collector UI by going to https://Skyline_VM_IPAddress
   • Use the admin user credentials to log in
   • Click on the ‘Configuration’ tab
   • Click ‘edit’ next to the endpoint (vCenter, Horizon, vROps, NSX) for which you are seeing an issue reported with Red exclamation
   • Update the correct credentials
     • Note: If the user used has a password policy to expire the password, request you to use an AD User and disable password expire for that User
   • Save and update the certificate thumbprint
2. Test Communication status for endpoints:
   • Using the vSphere Client, open the remote console of the Skyline Collector virtual appliance. 
   • Log in to the console of the Skyline Collector virtual appliance with user 'root'. 
   • Execute the command: curl -v https://endpoint:443 (vCenter, Horizon, vROps, NSX)

 

2. If the required permissions are not updated, follow the steps mentioned in KB5966.