ESXi Host hang at reboot with "Initializing Init_VMKernelShutdownHelper: (14/40) ShutdownSCSICleanupForDevTearDown

Products

• VMware vSphere ESXi

Issue/Introduction

Symptoms:

• Host reboot process cannot be completed with message

"Initializing Init_VMKernelShutdownHelper: (14/40) ShutdownSCSICleanupForDevTearDown"

 

Resolution

• The issue is introduced in ESXi 7.0U3C and resolved in ESXi 7.0 U3L(Build- 21424296) and later releases.

Workaround:
Once the ESXi Host reaches the HUNG state, you will need to forcefully reboot the ESXi Host through ESXi DCUI from the Hardware Remote Console.

Then to avoid this issue from re-occurring, please enable per file I/O scheduling following the below steps:

• Connect to the ESXi Host Shell through SSH
• Run the below commands

# esxcli system settings kernel set -s isPerFileSchedModelActive -v TRUE        
# reboot