VMware NSX-Avi Load Balancer cannot change vCenter cloud credentials via the UI
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Article ID: 317231
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Updated On:
Products
VMware NSX
VMware Avi Load Balancer
Issue/Introduction
Symptoms:
One of the below two issues occurs while changing the vCenter service account credentials via the NSX-ALB UI:
- Error - "ServerFaultCode: Cannot complete login due to an incorrect username or password"
- Error while fetching Management Networks.
Cause
A known issue in NSX-ALB version 22.1.x is causing this (Bug ID: AV-182827)
Resolution
This issue is fixed in the following NSX-ALB versions - 22.1.3-2p8, 22.1.4-2p1, 22.1.5, 30.1.1
Workaround:
Update the VMware vCenter Server credentials via the controller shell, with the steps below:
- Login to the controller shell.
- Run the following commands -
- configure cloud 'vcenter-cloud-name'
- vcenter_configuration
- username 'username'
- password 'password'
- save
- save
Additional Information
Impact/Risks:
The vCenter cloud goes down which might affect the provisioning of new service engines.
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