VMware NSX-Avi Load Balancer cannot change vCenter cloud credentials via the UI

Products

• VMware NSX
• VMware Avi Load Balancer

Issue/Introduction

Symptoms:

One of the below two issues occurs while changing the vCenter service account credentials via the NSX-ALB UI:

• Error - "ServerFaultCode: Cannot complete login due to an incorrect username or password"
• Error while fetching Management Networks.

Cause

A known issue in NSX-ALB version 22.1.x is causing this (Bug ID: AV-182827)

Resolution

This issue is fixed in the following NSX-ALB versions - 22.1.3-2p8, 22.1.4-2p1, 22.1.5, 30.1.1

Workaround:

Update the VMware vCenter Server credentials via the controller shell, with the steps below:

1. Login to the controller shell.
2. Run the following commands -

• configure cloud 'vcenter-cloud-name'
  • vcenter_configuration
  • username 'username'
  • password 'password'
  • save
  • save

Additional Information

Impact/Risks:

The vCenter cloud goes down which might affect the provisioning of new service engines.