License key cannot be decrypted
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License key cannot be decrypted

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Article ID: 317228

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Updated On:

Products

VMware

Issue/Introduction

Symptoms:
Serial Keys with product name "VMware NSX Advanced Load Balancer Enterprise for NSX per Core Term License" can only be decrypted with NSX ALB controller version 30.1.1 and 22.1.5. The error will look like below
image.png

Resolution

Upgrade to fix versions 30.1.1+ or 22.1.5+

Workaround:
If upgrading to fix version is not possible, please reach out to your sales representative to request a temporary license.