NETSCOUT vSTREAM 6.3.4 For NSX-T 3.1 & 3.2

Products

VMware NSX

Issue/Introduction

Purpose

NETSCOUT’s nGeniusONE solution provides service assurance and performance management functions across network, service, and application tiers. The solution uses a patented metadata model called Adaptive Service Intelligence (ASI) that is derived from IP packet flows in real-time.

The NSX-T version of vSTREAM is a service virtual machine (SVM) that contains NETSCOUT’s vSTREAM packet analysis product. The NSX-T architecture includes interfaces that enable selected partner modules to access network traffic flowing into and out of VMs. The NETSCOUT NSX-T vSTREAM SVM uses these interfaces to efficiently and passively analyze the performance and health of applications running on the VMs. NSX-T provides a security policy framework that controls whether a copy of an individual VM’s packets is sent to the NETSCOUT NSX-T vSTREAM SVM.

Include this note and disclaimer:

Disclaimer: The partner product referenced in this article is a software module that is developed and supported by a partner. Use of this product is also governed by the end user license agreement of the partner. You must obtain from the partner the application, support, and licensing for using this product. For more information, see www.netscout.com.

Environment

VMware NSX-T Data Center 3.x
VMware NSX-T Data Center

Resolution

NETSCOUT NSX-T vSTREAM SVM - 6.3.4

Supported software
The NSX-T vSTREAM SVM is one component of the NETSCOUT nGeniusONE ecosystem. An nGeniusONE deployments require at least one nGeniusONE server. The deployment may also include the following data sources and application servers in addition to the NSX-T vSTREAM SVM:

InfiniStream	Intelligent data source performing deep packet capture and analysis that deliver monitoring and continuous capture capabilities for real-time and back-in-time analysis.
vSTREAM	Virtualized InfiniStream
vSTREAM-Agent	Lightweight packet analysis agent that is installed on VMs and other servers
nGenius Collector	Intelligent data source which collects metadata on IP SLA and IPPING protocols, flow data from NetFlow routers, link-level statistics, and utilization data from MIB-II routers
UC collectors	Intelligent data source, based on the nGenius Collector, supporting the analysis of audio and video records from Microsoft Lync Server / Skype for Business and Cisco CDR deployments.
nGeniusONE for Flows	An nGeniusONE server licensed specifically for monitoring flow collectors and MIB-II devices.
VMware NSX-T	3.1, 3.2
VMware vSphere	7.0
VMware interoperability matrix	https://partnerweb.vmware.com/comp_guide2/sim/interop_matrix.php#interop&93=&9

Note:
For more information on the additional supported software, see the VMware Compatibility Guide at https://www.vmware.com/resources/compatibility/search.php

To download and install the NETSCOUT NSX-T vSTREAM SVM, please follow the steps below.

Create an account on the NETSCOUT MasterCare portal. All customers who purchased NETSCOUT products will be able to create account.
Download the NETSCOUT NSX-T vSTREAM SVM software and documentation from the product page; https://my.netscout.com/Pages/Overview.aspx
Follow the vSTREAM Installation Guide to install the NETSCOUT NSX-T vSTREAM SVM.

Support information:
Troubleshooting:
To troubleshoot issues in the NETSCOUT vSTREAM SVM, follow steps below.

Login to the vSTREAM SVM using provided credentials.
Navigate to, /opt/NetScout/rtm/log and check log files, log_file_<date>.log and log_file_db_<date>.log.
To collect logs from the vSTREAM SVM and PMC, collect the the entire /opt/NetScout/rtm/log directory (e.g., tar zcvf /opt/NetScout/logs.tgz /opt/NetScout/rtm/log)
To check the packets counters:

[root@vstream-64 ~]# cd /opt/NetScout/rtm/bin/
[root@vstream-64 bin]# ./localconsole
History file: /opt/NetScout/rtm/config/nsprobe_history
Using default console port 1501

** Infinistream Model vSTREAM - CDM 6.3.4 (Build 662) **

Interface number : 3

Probe IP V4 address      172.20.170.64

[4] Change Config Server Address       172.20.170.54
[5] Change Read Community              public
[6] Change Write Community             public
[7] Select Interface                   10 GIGABIT-ETHERNET
[8] Software Options
[9] Agent Options
[11] Enter Command-line mode
[12] Reset Agent
[13] Security Options
[14] Console Logout
[15] Protocol Options

          Enter your response or Enter "exit" to logout

Selection#: 11
Enter "quit" to exit command-line mode

% get dump perf 0

** Interface 3 **
Actual              :                45902
Processed           :                45901
Processing drops    :                    0
PKT Recording stats
    Captured        : 45770
    Rejected        : 0
    Dropped         : 0
ASR Recording stats
    Sessions        : 66
    Session drops   : 0
    Connections     : 12
    Connection drops: 0
Span duplicate count (since nsprobe started):                    0
Total packet count (since nsprobe started):                      0

** Interface 4 **
Actual              :               617508
Processed           :               617509
Processing drops    :                    0
PKT Recording stats
    Captured        : 618138
    Rejected        : 0
    Dropped         : 0
ASR Recording stats
    Sessions        : 301
    Session drops   : 0
    Connections     : 286
    Connection drops: 0
Span duplicate count (since nsprobe started):                    0
Total packet count (since nsprobe started):                      0

NETSCOUT offers support for its products through its MasterCare program. This includes the following for licensed products:

24x7 access to technical support
One hour priority response to technical support calls
Software and firmware updates for covered products
User documentation
Advanced replacement or onsite repair for hardware
Registered access to the MasterCare Portal Subscriptions to the quarterly electronic
MasterCare Newsletter and bulletins

Escalation Process

	Primary Support	Second Level Support	Product Specialists	Engineering
Severity 1	Immediate	Immediate	1 Day	Until Resolution
Severity 2	5 Days	5 Days	10 Days	Until Resolution
Severity 3	5 Days	Until Resolution
Severity 4	10 Days	Until Resolution

Further information is provided on the NETSCOUT website:

https://www.netscout.com/sites/default/files/2015/03/netscout-ds-mastercare.pdf

NETSCOUT vSTREAM Software and Documentation:
NETSCOUT vSTREAM software and documentation will be available for download to the customers at;
https://my.netscout.com/Pages/Overview.aspx

To upgrade existing vSTREAMs, follow the user guide which can be downloaded from the MasterCare portal.
Note: The NETSCOUT vSTREAM SVMs do not support upgrade via NSX APIs. To upgrade software on a NETSCOUT vSTREAM SVM, the upgrade procedure must be followed via PMC. For further details, please refer to vSTREAM software documentation.