Cannot Create Network Profile in HCX Manager

Products

• VMware HCX
• VMware NSX

Issue/Introduction

Allow users to complete the product deployment. This error does not contain a message or log entries to suggest what the problem might be.

Symptoms:
When user attempts to make a network profile, the menu hangs and fails with an error that has no words.

Environment

VMware NSX-T

Cause

HCX performs a synchronization between the vCenter server and NSX-T Manager databases. If the registration is non-existent or misaligned, network profiles cannot be created.

Resolution

vCenter Server, NSX-T Manager and HCX Manager each need to be properly registered to one another via FQDN, not by ip address.

• NSX-T Manager needs to register vCenter server as a compute manager
• HCX Manager needs to be registered to both the vCenter Server and NSX-T Manager
• HCX Manager needs to be registered to the same vCenter Server that NSX-T Manager is registered with
• Restart App Service and Web Service after completing registration
• HCX requires a one-to-one mapping between itself, vCenter and NSX-T Manager

 

Additional Information

Impact/Risks:
The product cannot be configured.