The /opt/vmware/sddc-support/sos --health-check reports the following:
- The NTP health check for the vCenter Server Appliance and the PSC state are Yellow.
- The Compute health check for the vCenter Server Appliance and the PSC state are RED.
You see messages similar to the following in /var/tmp/sos.log on the SDDC Manager Controller VM
For the NTP issue:
2018-05-24T20:35:39.739Z [DEBUG commandutils.py::run_cmds_over_ssh::377::_parallel_check_psc_ntp_configuredThread0] server: 10.23.0.122 --- stdout: [ERROR]: Failed to connect to service.
Use service-control command to manage applmgmt service
For the Compute issue:-
2018-05-24T20:35:39.741Z [DEBUG commandutils.py::run_cmds_over_ssh::374::_parallel_check_psc_healthThread1] server: 10.23.0.123 --- rc: 253
2018-05-24T20:35:39.741Z [DEBUG commandutils.py::run_cmds_over_ssh::377::_parallel_check_psc_healthThread1] server: 10.23.0.123 --- stdout: [ERROR]: Failed to connect to service.
Use service-control command to manage applmgmt service
Unknown command: `system.health.get'
service-control --stop applmgmt
service-control --start applmgmt
The SOS tool will Login to Appliance Shell for the vCenter Server Appliance and the PSC through SSH, but when running the following commands as [email protected] the commands will fail with error message "Unknown command" .
Commands:
com.vmware.appliance.version1.ntp.get [To Check the NTP Status ]
system.health.get [To check the Health Status]